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Exchange Troubleshooting Assistant tools suite

The Exchange Troubleshooting Assistant suite of tools was developed to help customers and Customer Service and Support (CSS) isolate issues faster. ExTRA is integrated into the toolbox in Exchange Server 2007 and is available directly from the Exchange Management Console.

Very often, running ExTRA is the first troubleshooting step that CSS will require in the case of Disaster Recovery, Mailflow and Performance cases.

As customers, running the tool when one of these three issues occurs will allow you to either solve the issue yourself or at the very least provide an upfront set of data to CSS for them to analyze and possibly dramatically reduce the time to isolate these problems.

Download the Exchange Troubleshooting Assistant Tools from the Microsoft Website

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