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Service Manager & SCCM DCM

During his Service Manager breakout session, Travis Wright demo'd a new build of the product, which was written from the ground up. His second demo was centered around the upcoming System Center Configuration (SCCM) integration. This integration will have multiple features.

The first is that the SCCM data warehouse will be used for filling the Service Manager CMDB with information on CI's; details, inventories, etcetera. The second is that SCCM will be used to deliver applications and software packages to client machines; for instance, via a Change Request.

The third integration was a new announcement; Desired Configuration Management (DCM) integration. Service Manager will be able to pickup "drifts" from DCM, detected by Baselines. Using the integration, an Incident can be automatically created to track those DCM "drifts".

Service Manager: DCM & SCCM integration

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