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Service Manager: First (NEW) Screenshots!

Travis Wright and Michael Nappi, both from the Service Manager product team, gave a breakout session on Service Manager on the annual Microsoft Management Summit. They updated the audience with the new roadmap and spook about what is going on with the development. In a nutshell, they told the audience, they took the feedback from the original beta 1 release and re-architected the product from the ground up to deliver a high quality v1 product. These are the major changes:

No more mandatory Sharepoint and Infopath needed;

Underlying technology used from Operations Manager (warehouse, SDK, etc);

Self-service portal runs as a dedicated ASP.NET website, but can leverage Sharepoint;

.. check out the other major changes in the screenshot below..

Techlog has the first screenshots from this (NEW) build:

Service Manager: Architecture
Service Manager: Key Changes
Service Manager: Extending
Service Manager: Self Service Portal
Service Manager: Create Incident
Service Manager: New WPF-based UI
Service Manager: Routing Wizard
Service Manager: Incident Details
Service Manager: SCOM integration
Service Manager: DCM & SCCM integration

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