John Hann writes: In MOM 2005, when an agent dies and misses its heartbeat and cannot be ping’ed, the Management Server responsible for that agent creates an event on its behalf and an alert – “MOM Agent heartbeat failure”. Since this event and alert are owned by the Management Server, any custom alert notification rules you have setup for most other alerts will not be fired. To get around this situation, I created a custom Rule Group that applies to the MOM Management Servers. (more)